Shipping policy
Shipping Policy (Glowbright)
Overview
At Glowbright, we aim to process and deliver your orders as quickly and reliably as possible. This Shipping Policy explains how we handle order processing, shipping times, and delivery expectations.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods, processing times may be slightly extended. If there is a significant delay with your order, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times after processing:
- Standard Shipping (U.S.): 5–8 business days
Delivery times are estimates and may vary depending on carrier delays, weather conditions, or peak seasons.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–48 hours to update after shipment.
Shipping Locations
We currently ship to:
- United States (all states)
Incorrect Address
Glowbright is not responsible for orders shipped to incorrectly entered addresses. Please ensure your shipping information is accurate before placing your order.
If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs.
Lost, Stolen, or Delayed Packages
Glowbright is not responsible for packages that are lost, stolen, or delayed after they have been shipped and marked as delivered by the carrier.
If your package appears to be missing, please:
- Check tracking information for updates
- Contact the shipping carrier
- Reach out to us at our support email if further assistance is needed
We will do our best to help resolve the issue with the carrier.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging.
We will review the issue and determine the appropriate resolution, which may include a replacement or refund.
Shipping Changes & Cancellations
Once an order has been processed or shipped, we are unable to make changes or cancel it.
If you need to request a change, please contact us as soon as possible.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: weglowbrightsupport@gmail.com